Mystery shopping is a very effective way to measure the service delivered to your guests

It helps you to see whether your employees are adhering to company standards, and checks overall performance. Our mystery shoppers are specially trained, with many years of hotel experience.

Our service assesses everything from the original reservation enquiry response to all facilities of your company.

We offer:

• incognito overnight stay at your hotel
• assessment of:
  • front of house
  • rooms
  • cleanliness
  • food
  • staff performance
  • overall hotel appearance
  • public areas
  • other hotel facilities
  
• full detailed report.
  

Downloads:

• Free sample report
  
  Please contact us if you wish to receive full report
  documentation.